INTELLIDESIGN STUDIO

Refund policy

Updated September 18, 2026

This policy covers IntelliDesign licenses purchased through Paddle. The product is operated by IntelliDesign Studio. Contact [email protected].

Requesting a refund

For duplicate charges, undelivered licenses, incompatibility with the stated requirements or other refund requests, contact support with your purchase email, Paddle order details, charge date and a description of the issue. Do not send full card information or passwords.

You can also contact Paddle buyer support for billing and refund issues. We will check the order and work with Paddle.

How refunds are handled

Paddle handles refunds according to the transaction, its buyer terms and refund rules, and applicable law. A request is not an approval. Approved refunds are arranged through the original payment method; arrival time depends on the payment provider.

Associated license access may be ended or adjusted. This policy does not limit statutory consumer rights. See Paddle’s buyer terms.

Expiry and device changes

No automatic charge occurs after expiry. During the paid term, verify your purchase email for a free self-service device transfer preserving the remaining term. Submit exceptions for support review.