INTELLIDESIGN / SUPPORT

Help & support

Activation & licenses

Find steps for first activation, changing PC, reinstalling, a lost key or renewal. A PC that stays offline can also use self-service by exchanging files.

Choose what I need to do

User guide

Read about DXF preparation, modeling routes, multi-floor import, Excel loads, saving and recovery.

Open the guide

Report a bug

In Submit BUG, describe the steps, expected result and actual behavior; a reply email is optional. Only entered content is sent. Drawings, logs and keys are not attached automatically. Keep your text if sending fails, or email support directly.

Contact support

The license portal offers a support request when needed. For other issues, email your steps and error message. Do not send the full license key.
[email protected]

Downloads and purchases

The IntelliDesign 1.3.12 installer and online purchases are available. CNY 99 for 1 month or CNY 499 for 1 year, with no automatic renewal. One computer per license.

Download the installer →